sir i think its unfair naman to call that way. since they remind you to take all your valuables.. and its not not the whole honda cars pasig who take your perfume (if there's a perfume nga )
be nice naman in a way hehehe..
enjoy ride.....
mahirap kasing maging victim. considering the fact that you've shelled out so much money for the unit, and the uber priced parts and labor costs, dapat nde na to nangyayare. Fine, merong advice to take out valuables, pero if mawala, sino pa kukuha nun...
my brother's civic was also serviced before by Honda Pasig. aside from amoy pawis sa loob ng car, 300km was also added to the Odo na sabi rin is naubos sa test driving. empty rin ung 1/4 na gas na natira. tinanong ren namen if san galing ung natuyong pawis sa black leather seats.. wala silang masagot na matino. same as the poster above, tinanong ren namen if alam nila kung gaano kalayo ang 300Km.. overnight lang ung kotse sa CASA nun.. sana kung nasa probinsya kami. 22kms lang ako balikan from bahay to opis. 2 weeks na pasok ko na yun a..
300km hehehe medyo di na nga talga maganda yun sir hahaha.. sir if you have cases like that inform nyo kagad sa customer relation.. nagcoconduct naman sila ng after service so sbahin nyo lhat ng bad experience nyo with the dealer in that way mabigyan ng aksyon ng mga cas yung mga ganyang nangyayari. whiich is di nila malalaman kung walang magrerklamo..
sir i think its unfair naman to call that way. since they remind you to take all your valuables.. and its not not the whole honda cars pasig who take your perfume (if there's a perfume nga )
mahirap kasing maging victim. considering the fact that you've shelled out so much money for the unit, and the uber priced parts and labor costs, dapat nde na to nangyayare. Fine, merong advice to take out valuables, pero if mawala, sino pa kukuha nun...
my brother's civic was also serviced before by Honda Pasig. aside from amoy pawis sa loob ng car, 300km was also added to the Odo na sabi rin is naubos sa test driving. empty rin ung 1/4 na gas na natira. tinanong ren namen if san galing ung natuyong pawis sa black leather seats.. wala silang masagot na matino. same as the poster above, tinanong ren namen if alam nila kung gaano kalayo ang 300Km.. overnight lang ung kotse sa CASA nun.. sana kung nasa probinsya kami. 22kms lang ako balikan from bahay to opis. 2 weeks na pasok ko na yun a..
also nawala ren ung batman bobble-head sa dash...
hay..
your car was definitely used. 1/4 tank of gas can't cover 300km distance. that's more than 20km/liter running. even a jazz can't achieve that (except on eco-runs).
sir ejay. i got ur point
e2 kasi process sa kanila kung tama yung pagkakaalam ko ha..
tinting is done by contructors and its on sales department n hawak.
or if after sale sa parts department n.
kung after sales na din ang service naman.
pagpasok mo checklist agad ng unit and removal of valuable things sa loob and signing of checklist. then sa reception na.
sa concern no sir i think its internal diretso sa sales kaya walang checklist.
FYI lng sir.. tnx peace din.. try to visit other dealer
sir ejay. i got ur point
e2 kasi process sa kanila kung tama yung pagkakaalam ko ha..
tinting is done by contructors and its on sales department n hawak.
or if after sale sa parts department n.
kung after sales na din ang service naman.
pagpasok mo checklist agad ng unit and removal of valuable things sa loob and signing of checklist. then sa reception na.
sa concern no sir i think its internal diretso sa sales kaya walang checklist.
FYI lng sir.. tnx peace din.. try to visit other dealer
yes, all services offered by casas are actually "contractual" expect for the mechanical service (but they do employ tesda ojt to save on cost). but, when you have your car serviced by them, they will not tell you that it's contractual since you are availing of the "honda service" and not the third party contractor. so basically, we are dealing with honda pa rin directly. now, with regards to the question of who is the authority or department with the tinting service, that i don't care to know since its internal with them. with regards to the checklist, it should be an sop for them and not the clients responsibility to ask. about the valuables, again, if i want to leave 100 million pesos inside my car during the service, all they can do is receive that car with the risk of having the money inside it or totally not accept it because of the money inside. "they can never tell me to take my valuables out of my car since it is a private property lawfully entrusted to them". that's what checklists are for. it is a proof of the actual condition of the car, "including its contents" when they received it.
with my experience with honda pasig, i commend them for acting on my complaint by replacing the perfume that was lost (even though it was a slow process). but i condemn the act that was done to me as, should i still say, a loyal customer to the brand. i hope nobody will experience this anymore and i hope that honda pasig will strive more to provide more value to their service.
sir ejay. i got ur point
e2 kasi process sa kanila kung tama yung pagkakaalam ko ha..
tinting is done by contructors and its on sales department n hawak.
or if after sale sa parts department n.
kung after sales na din ang service naman.
pagpasok mo checklist agad ng unit and removal of valuable things sa loob and signing of checklist. then sa reception na.
sa concern no sir i think its internal diretso sa sales kaya walang checklist.
FYI lng sir.. tnx peace din.. try to visit other dealer
Dapat siguro mag-apply sila for ISO 9001 Certification.
1. When an Organization chooses to outsource any processes that affects product conformity to requirements, the Organization shall ensure control over such processes.
2. Personnel performing work affecting conformity to product requirements shall be competent on the basis of appropriate education, training, skills and experience.
3. The Organization shall monitor information relating to customer perception as to whether the Organization has met Customer requirements.
It still pays to be careful and trust only people that you know personally (even people you know personally are not that 100% trustworthy).
Better cguro if we do not give them temptations or objects of interest that can be left in our vehicles to avoid untoward incidents.
in the end your probably right. this is the philippines and i thought companies like honda (especially under the ayalas) can start and make the difference.
well, i think its just up to lexus now, boosting with their total lexus experience where the customer is always on top of mind by everybody.
Re: Honda Cars Pasig, Magnanakaw!
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