Guys need some advice here, we just got our Ford Everest last October 30 from Ford Libis. November 1, we went home in Cavite to break-in the unit. To our dismay, the fuel gauge was not working. It's stuck to a near full tank range even if we've driven it the whole day already.
We immediately inform our SA and was advised to bring back the unit for repair. We scheduled it Nov. 4 at 930AM. I arrived at exactly 930AM at Ford Libis, I was expecting all replacement parts were already prepared given we have already reported the problem prior. They requested me to go back or wait until 5pm for it to be fixed. So I went around eastwood area. By 4pm, got an SMS that asking how much I want to have the unit fueled-in. When I got back to the shop, they asked me to wait again for an hour only to found out that the unit was not fixed even if they had replaced the tank float. They asked me to bring the unit back Saturday.
I was really pissed off having wasted my whole day then asking me to bring the unit back after 3 more days. To think it's a brand new unit.
So I asked for the manager and explained to my side. I told him I am not confident anymore to drive the car and do not want to manually calculate the mileage to know the available fuel.
I insisted in leaving the car and had them fix it first.
They delivered the "repaired" unit the next day...so i thought it was fixed already but worst the fuel tank is now leaking.
That took all my remaining patience and called the manager and insisted of having them pickup the unit and replace it with a new one.
We have invested to this unit and just want to get a fair brand new without any defect unit.
Can i push on replacing the unit? Or worse, what can we do on this situation? My niece and nephews are already afraid to ride here knowing the defects of it even just few days after getting it.
Guys need some advice here, we just got our Ford Everest last October 30 from Ford Libis. November 1, we went home in Cavite to break-in the unit. To our dismay, the fuel gauge was not working. It's stuck to a near full tank range even if we've driven it the whole day already.
We immediately inform our SA and was advised to bring back the unit for repair. We scheduled it Nov. 4 at 930AM. I arrived at exactly 930AM at Ford Libis, I was expecting all replacement parts were already prepared given we have already reported the problem prior. They requested me to go back or wait until 5pm for it to be fixed. So I went around eastwood area. By 4pm, got an SMS that asking how much I want to have the unit fueled-in. When I got back to the shop, they asked me to wait again for an hour only to found out that the unit was not fixed even if they had replaced the tank float. They asked me to bring the unit back Saturday.
I was really pissed off having wasted my whole day then asking me to bring the unit back after 3 more days. To think it's a brand new unit.
So I asked for the manager and explained to my side. I told him I am not confident anymore to drive the car and do not want to manually calculate the mileage to know the available fuel.
I insisted in leaving the car and had them fix it first.
They delivered the "repaired" unit the next day...so i thought it was fixed already but worst the fuel tank is now leaking.
That took all my remaining patience and called the manager and insisted of having them pickup the unit and replace it with a new one.
We have invested to this unit and just want to get a fair brand new without any defect unit.
Can i push on replacing the unit? Or worse, what can we do on this situation? My niece and nephews are already afraid to ride here knowing the defects of it even just few days after getting it.
Hope I can seek an urgent advice. Thanks
need help badly...my family is already been so stress with this problem. [Only registered and activated users can see links. ]
No. Most likely they will repair it. But if they kept on " repairing " it then after quite some time something breaks down again. Maybe you could report it in DTI then if lucky, ford will replace your everest with a much more decent one.
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kami din sa ford libis kumuha ng everest last month..so far wala naman problem..back to topic...mahihirapan po kayo papalitan yan pero hindi po imposible..meron na nangyari sa Hyundai Abad santos naman lemon ang naibigay na i10 sa kanya..pero matagal din bago nai refund ang pera
Uhhh no, if that's possible sobrang dami na nagbalik ng auto. Anyway, what's most likely to happen is either repair/replacement of the affected parts.
If you really want to push them to give your demands get a lawyer. But un nga, baka i-replace lang nila ang mga parts. Kaya dapat ma-pasa ung lemon car law. Kung sino man ang mag-approve nito na presidentiable sure win!
Bawal ang "No return No Exchange" policy and this applies to anything sold as a merchandise including automobiles. But you have to exercise your rights. Contact mo na DTI if they refuse.
The Ford Group Philippines mother company will not allow a dealership to sell a media test unit, factory test unit or damaged vehicle as brand new. They themselves will sell it at auction... and even then, if they can't guarantee that the vehicle will be reasonably trouble-free or even maintainable, they still won't sell it at that auction. (this is from asking if I could buy the Ford Ecosport a while back... FGP wouldn't sell it to me!)
I've memorized some of the plate numbers for Ford media units, and I actually see them advertised on the market or in "Buy and Sell" secondhand... not brand new.
If the dealership is selling a flood-damaged reconditioned unit, you can forward your complaint to the mother unit, Ford Group Philippines, and find out if the unit was indeed delivered to Ford Libis prior to Ondoy. Though if it really was flood damaged, the fuel gauge would be the least of your worries... the entire instrument panel would be non-functional, at the very least. (not the sender unit, since the unit inside the fuel tank won't be affected by water in the tank)
But again, the usual case is "three strikes, you're out" and the problem has to be such that you cannot use the vehicle safely. In this instance... a non-functional fuel gauge may just count... since you cannot run the vehicle without the assurance that it will not run out of diesel. But it has to be on record that the vehicle was brought in a third time and the problem was not fixed.
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thanks guys for all the advice...
we have already drafted our demand letter and have forwarded to our lawyer/friend.
even if we can't have the unit replaced, at least we want it to have general check-up from other Ford branch so we can have peace of mind driving it.
we will also demand for them to shoulder incidentals that the problem brought to us.
never yan papalitan ng bagong unit. aayusin lng ng aayusin. naexperience ko na yan sa ford expedition ko ang dami defects, tungkol sa makina kaso ang sagot lng nila sa akin ganun lng daw un. binenta ko na lng after 2yrs.
kaya nangyari sa akin dahil pinadeliver ko lng ung expe ko gabi pa dumating kaya next day ko lng talaga nacheck maiigi.
Years ago my ninong's brother bought a Lynx which turned out to be a lemon unit, naturally, he demanded his money back or a brand new replacement unit. Of course the dealer (forgot which dealer) gave him the run around. In the end, he went to another Ford dealer and pretended to be very interested to buy a Lynx and asked a lot of questions regarding the warranty, the exact words of the agent was "papalitan natin yan sir if ever defective unit ang makuha nyo" upon hearing those words, he had the agent say those words again and had it on record kaya in the end, he got a replacement unit.
Years ago my ninong's brother bought a Lynx which turned out to be a lemon unit, naturally, he demanded his money back or a brand new replacement unit. Of course the dealer (forgot which dealer) gave him the run around. In the end, he went to another Ford dealer and pretended to be very interested to buy a Lynx and asked a lot of questions regarding the warranty, the exact words of the agent was "papalitan natin yan sir if ever defective unit ang makuha nyo" upon hearing those words, he had the agent say those words again and had it on record kaya in the end, he got a replacement unit.
Hahaha... good tactic, that.
If you're not satisfied with the service of your casa... you can always go elsewhere...
Actually, I'm surprised that the TS bought at Ford Libis... Ford Alabang has excellent sales reps... though I don't know how their service is now... my favorite advisor left a few years ago.
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Can i return a defective everest
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